Managed to sort it out in the end thanks Des!
In an hour of play at my tables there was quad 4"s from a guy who had 25 chips remaining, a runner runner royal flush, followed by my aces being cracked by tens who managed to quad up the very next hand after the royal. Sick!
So i"m not a big fan of the WH software
It looks like I"m buying into the event the hard way, good luck to all still in the satellite!