min two weeks off sale prior to the event
This is something that we see quoted all the time, and a lot of us struggle to understand why it takes two weeks to transfer money. Even if there are some obstacles (though I don"t understand what they could be), they could surely be overcome if the sender really wants to do it.
This is an easy one, unfortunately.
The sender; if it was APAT online, wouldn"t even receive the funds from the holding tank / satellites for several weeks as we are a skin of a GTech operator. We"ve sought better flexibility there, but it doesn"t exist.
If the sender were a third party partner like William Hill for example then you get mired in process. You are asking them to send the contents of a prize pool on their site to a further third party partner, who isn"t a partner of theirs. Both the online operator and the live casino are almost always very large companies and supplier payment processes are typically once a month. So our marketing contacts have to twist the arms of their accounts counterparts to get the payment done earlier. Supplier setup forms and signoff are required and often finding the right accounts to transfer to (and from) is a nightmare. Plus, the money has to be in place and receipted prior to the live event starting. If the money isn"t there on the Friday before the event, it"s all off - no matter how large or reputable the parties involved are. Can you imagine the shame of that occuring?
I know the above all sounds long winded, but it"s a completely accurate summary of the hoops we need to handhold both parties through for each money transfer.
To give you an example of how sensitive this process is, a very large third party partner of ours sent a five figure sum of money to the wrong account a few months ago. It ended up with a casino who wasn"t holding one of our events. It took five long weeks to get the money back. Neither party could open a discussion with the other, it all had to go through APAT.
Crazy, but true.
