Hey Ger, maybe I"m teaching you to suck eggs and all but you can have a full signal on your phone and not have a 3g signal. Have you tried going out with it and seeing if your 3g signal comes on. I know we had o2 at Vauxhall and we had to switch back to vodefone because the signal was garbage. So much so that O2 reps came up to do a signal test cause they though I was lying to them to get a free phone. At first they switched us to 3g phones but they were still crap, so now we back to vodefone. Hope everything works out. No fun getting excited about a new phone then running into trouble.