GrosvenorPoker.com Support Thread

[Grosvenor Poker]

Hi all,

The new Grosvenor Poker software is now up and running, and to ensure we can keep track of any issues players are experiencing I would appreciate if you could post any problems you encounter on this thread only.

Please remember to contact our support team prior to posting in this thread - support@grosvenorcasinos.com.

I will post the most common problems and answers that players are experiencing as this may help you with any problems you have.

Thanks,
Rory

[vulcan107]

Hi Rory

I have contacted support about login problems.  I have just got a new tablet and couldn"t log on, tried changing password thinking it was that.  Tried at home on my Mac and it also gave me login unsuccessful.  Had no problems a week or so ago.
Had to get my fix elsewhere.  Any ideas?

Paul

[AMRN]

Hi - My son has joined APAT tonight, and we are both in the Main Event.  I"m regged in the PLO, but he gets an error saying he"s excluded due to a detected association with another player.

How come we can both play one game, but not the other?   And in this day and age, it sucks that people in the same house can"t play the same event.   If people want to share screens to cheat, they don"t have to be in the same house to do that.

[Kronsdat]

The event tonight has just become farcical!   The Grosvenor software has totally crashed and won"t deal any cards.  Meugh - what a mess.

[galo5767]

is this a wind up?
How can you support crap?

[galo5767]

Hello, is there anyone out there?
What is going on, how long to we have to wait?

[jayteejack]

oh well off to bed.... will be interesting to see what compensation my wasted 4 and a half hours will be given.
obviously money back is a given. maybe 109 tokens or a freeroll for certain amount for all those still in or both

[Kronsdat]

What a farce.

[patrickc]

not looking good for this tournament

[Zozzy]

 :"(   I was chip leader and feeling good

[AMRN]

Would be nice to know if this is cancelled or not - don"t particularly want to sit here for another hour just in case it restarts

[rudders]

anyones guess who was chip leader- no lobby for 30 minutes- still sat waiting for restart. Am big Cl on my table..

[Zozzy]

we are up and running again for one hand and now the break.   so hopefully in five minutes we are back to normal

[AMRN]

anyones guess who was chip leader- no lobby for 30 minutes- still sat waiting for restart. Am big Cl on my table..

blatant brag!!

[AMRN]

we are up and running again for one hand and now the break.   so hopefully in five minutes we are back to normal

and then half a hand after the break....... then crashed again.

ffs this is ****e.