The problem on Sunday was a network wide issue.
I have been in contact with Grosvenor over the past few days, but for a number of reasons, there was a delay in getting information on what happened on Sunday night.
Grosvenor are looking into refunds where appropriate for the affected players. The issues were intermittent for some players, longer for others etc.
They have asked me to assure players they are looking into this and will reward players with refunds where appropriate but it may be a few days as it needs to all be processed through MPN (The network).
From my own personal viewpoint, this is the first time we"ve had a problem mid-tourney with Grosvenor. It occurred around 10pm on a Sunday night (11pm Gibraltar time). I know players would ideally like instant communication as to what"s going on, and whether the tournament is still going to run (I know I would), but that is not always the possible, and this should not give a negative reflection on either Grosvenor or APAT management.
We will endeavour to ensure all our players are treated fairly and provided with the best poker we can. Hopefully you all know APAT always looks out for the players. Where possible, I"ve personally got involved with issues that players have had, and I will continue to do that.
Sunday was a tiny blip on what otherwise has been a successful Season 10 so far for APAT, Grosvenor and most importantly, all the players.
Leigh
