Hi folks. I just thought I would tell you about a weird experience I have had with PokerStars over the last couple of days. Last night I logged in to my account (of over 12 years standing) to play a few games and found that all of the money in my account had disappeared! I tried to contact them via "live chat" but when I got to the top of the queue I was informed that nobody was available and I should contact them via an online form. I did this and have had nothing in response from them. Tonight I logged in and there was a pop up asking me to accept funds coming into my account, which I obviously clicked and my money magically reappeared. No explanation. (The account was successfully re-verified with my details a couple of weeks back).
I have emailed them asking for an explanation for what occurred and will let you know if/when anything is forthcoming. It's certainly not very reassuring to see that your funds can just suddenly disappear!
I have noticed a few other glitches in Stars software recently too, particularly games not loading at the start and then "hanging". (Control/Alt/Delete , log out, log back in again, sorts it. Switch it off and switch it on...sigh).
