Someone has screwed up - Not happy....!

[pazzorilancio]

Very angry!!!

So I put in my card details... the card gets rejected.. No reason why.. just plain out rejected. There"s way more than enough on the card and I withdrew £10 from it about an hour ago.. Had the same issue with pokerstars...

With Halifax btw..

Recently changed my address.. Checked it online... My new address is on the account though there is no "county" for my new address.

Apat side marked county as none optional thus I had to put "yorkshire" ( i live in Leeds ). Could this be why it hasn"t matched?

If so I"m very angry with APATs payment provider for stupidly making the field compulsory when it obviously shouldn"t be.
If the Halifax person screwed up for not putting a county on I"m very angry with them...

If it was none of teh above I"m very angry with someone...

Can you tel I"m mad?

EDIT: Didn"t mean to sound disrespectful You can imagine my upset after waiting for so long to enter

[APAT]

Learn a little more respect please.  APAT don"t set any of the payment parameters.

[pazzorilancio]

Apologies if it sounded like I"m actively mad at Apat.. I didn"t mean to come across that way. I"m just generally a bit mad due to the amount of time I"ve waited for the clickfest :p

Can you inform me/remind me of the people u use for payments so I can complain to them? At least I could try and get it changed for next time...

[APAT]

Likewise, apologies if I jumped back at you

Our payment provider; reputedly one of the biggest in the business is PayPoint.com, formerly Metacharge. 

When members have had problems previously, we"ve always looked at the point they attempted their purchase and reserved a seat for them based on that.

[pazzorilancio]

Is this something I"m going to miss out on due to my anger rage personal issues?

[APAT]

I suspect your timely second post puts you back in the frame Joshua    I appreciate you edited the "APAT rage" out of your original post, but please think before you shoot the messenger next time.  We"re generally on our players side.

[pazzorilancio]

As i wrote it I knew I had the external company in mind... haha!

In all seriousness though.. I work in IT so it drives me absolutely wild when some teccie somewhere hasn"t done their job properly with regards to optional/required fields! Something so simple! I"ll be speaking to both companies... I can"t imagine I"m the only one that"s had this issue!

well look forward to a call with the fraud department at halifax tomorrow! They auto-block the card if its rejected..grrr

[AceOnTheRiver]

In all seriousness though.. I work in IT........

I was starting to have some sympathy but now.......  

[deanp27]

Had the same issue with pokerstars...

this may indicate it is nothing to do with APAT

also your county will officially be West Yorkshire

[pazzorilancio]

Had the same issue with pokerstars...

this may indicate it is nothing to do with APAT

also your county will officially be West Yorkshire

Tried West Yorkshire first time Then Yorkshire

With pokerstars it was before my address change. The bank said it auto prevented the transaction due to fraud possibilities thus details were not posted wrong. Just a random halifax fraud prevention thing...

I gotta find out more details before I blame either Halifax or the payment provider... It could well be either I imagine...!

And AceOnTheRiver, I work at a child protection software company.. it makes working in IT a little less evil !

[AJDUK]

I"m not sure the county matters much for matching purposes - i put my town in the county field (and the village in the town field) and it went through OK.

Prob 1st line of address and postcode is all that really matters.

[AceOnTheRiver]

And AceOnTheRiver, I work at a child protection software company.. it makes working in IT a little less evil !

That"s not fair I can"t take the mickey out of that!! And I suppose you volunteer looking after sick animals at the weekend! Pfft!  

[pazzorilancio]

And AceOnTheRiver, I work at a child protection software company.. it makes working in IT a little less evil !

That"s not fair I can"t take the mickey out of that!! And I suppose you volunteer looking after sick animals at the weekend! Pfft!  

LOL! Nono I do enough good in the world by drinking tea all day.. err I mean implementing new features into the software...

AJDUK, you may be right...but then why is it a compulsory field?! And if it doesn"t matter then why the heck was my card rejected

[AJDUK]

AJDUK, you may be right...but then why is it a compulsory field?! And if it doesn"t matter then why the heck was my card rejected

dunno - could be compulsory for a number of back office reasons i suppose. Reading through other posts lots of cards seem to get rejected for whatever reason so you aren"t on your own. Des will sort you out if it was in time (and you don"t upset him in the meantime ). He"s good like that.

[Jon MW]

AJDUK, you may be right...but then why is it a compulsory field?! And if it doesn"t matter then why the heck was my card rejected

dunno - could be for a number of back office reasons i suppose. Reading through other posts lots of cards seem to get rejected for whatever reason so you aren"t on your own. Des will sort you out if it was in time (and you don"t upset him in the meantime ). He"s good like that.

There is a difference between the card being rejected and a processing error though. A small point, but the latter one is definitely down to the processor rather than the banks.

I strongly suspect that it"s a compulsory field because whoever programmed it didn"t get proper instructions, or just decided it was easier to do it that way - rather than because it"s actually needed.