I realise that Betfair is the current sponsor, but to date I have been very disappointed with them hence my lack of play in the last league series and various other events.
However, I decided to make a fresh start and play in the new league last Sunday to support Team Glasgow (as we had been relegated from League 1 which I felt bad about).
Unfortunately I missed the game due to technical problems (theirs, not mine) and their inability to firstly find my user account, then my funds and then having found both I couldn"t get into the site! They have not been able to fix this and despite being told I would be called back, it didn"t happen.
I have been in dialogue with them for two weeks now regarding the software upgrade. This has involved three long calls to the "help" desk and approximately 15 emails. I still can"t play.
I"ve just finished another 30 minute call without success and despite telling them that I want to play in tonight"s APAT tournament it is "unlikely" that they will be able to call me back today resolve the problem.
Sorry about the "rant", but I"m sorry to say, I"m very disappointed with their lack of customer service
Craig