since switching to ongame, I have encountered problems with the software. on a couple of occassions I had been playing in tournaments that froze, and were eventually cancelled. On these occassions, I contacted support and was assured my buyins would be refunded, and they were. But I do have a MAJOR gripe with betfair for their perceived lack of forthcomingness or interest in keeping their players in the loop when things go wrong. All it would take is for customer support to read what gets posted in their chatbox, and RESPOND to players concerns... but this never happens. Then when I read about problems such as this issue of players funds being trapped, or casino players getting stiffed for winning too much in a poorly constructed promotion, my faith in trusting my money to such a company diminishes rapidly. How long did it take for betfair to pull their services offline when they knew their software had a glitch that required "emergency maintainance?.... too long.
I like playing on betfair, the player pool is grinder heaven... but there are plenty more fish in other seas as well. This might be the final straw for me, I will be watching and reading with interest to see how well betfair comes through this.
I suggest the powers at APAT do the same.
