pay out problems

[scouse3465]

Just to let people know if they playin betfair today they having problems paying out when you win . Just won sit and go and prob aint going to get credited in poker account until tommorrow . Just off phone with customer services, save any one else phoneing if happens to them.

[samuel_9]

they must.ent have anymoney...... ....

[ian.ski309]

I"ve just attempted to buy in to a tournament and also made four attempts to buy in to different cash tables. On each occasion I got an error message saying something similar to "buy in failed"... but when I look at my account summary, all five buy ins have been deducted from the my account balance.


Not happy, email sent.  

[Santino67]

I"ve just attempted to buy in to a tournament and also made four attempts to buy in to different cash tables. On each occasion I got an error message saying something similar to "buy in failed"... but when I look at my account summary, all five buy ins have been deducted from the my account balance.


Not happy, email sent.  

Yeah same here for 11.15 $22 game and various 10/20c cash tables. Very poor and no response to my e-mail yet  

[ian.ski309]

No email, no refund and now when I try to log in it says my username or password is incorrect -which they aren"t. Anyone else having similar problems logging in ?

[Quasar]

Hi Ian

Yes think lots of us having problems logging in. I tried to register for tonight"s friendly game at lunchtime and had same problem. Keeps saying wrong password. Was hoping this was going to be sorted before tonights game. Will try again when I get home.

Think Betfair has major problems at the moment.

[ian.ski309]

Thanks Debs, hope they sort it before the Furness Friendly tonight !

[duke3016]

It has been hit and miss for a few days on the login side. Now it"s total miss, can"t log on  

[Chipaccrual]

Betfair announcement



Update to trapped funds between poker client and account


We apologise to all users that have been affected by this issue. We have been trying to resolve this as a matter of urgency, however a fix has still not been found.

The issue is a communication problem between our two internal payment systems. Rest assured that all funds are accounted for and once a fix has been found will be returned to the rightful players.

We are continuing our efforts to try and fix this issue and will update on this forum later on today (17th January)

Please do not call our helpdesk about the above issue. We are aware of all affected accounts and responding to individual queries will only slow down our teams in fixing the issues.

We regret any inconvenience this may have caused you and will endeavour to find a solution as quick as possible.

Poker Team

[Quasar]

Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.

Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.

[ian.ski309]

Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.

If the game doesn"t happen, do I get to keep the Bounty ?  

[Chipaccrual]

Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.

Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.

Yep, appreciate that, just trying to pick info up from the Betfair Forum.


If I hear more, I"ll let you know.

[Quasar]

Thanks Leigh but that still doesn"t explain why we can"t log in. Maybe they have just shut Betfair down whilst they sort it.

Going to be gutted if tonights Furness game doesn"t happen. Just love it on a Monday night.

Yep, appreciate that, just trying to pick info up from the Betfair Forum.


If I hear more, I"ll let you know.

Thank you, much appreciated  

[CincinnatiKid]

Still problems with login. Support apologize and can"t say when there is a solution.

[duke3016]

On the Betfair Forum.....

Our engineering teams are still working on the underlying problem that is affecting our Poker, Arcade and Casino services. Currently all 3 products remain unavailable to our customers while work on resolving these issues. Once again we like to apologies for the inconvenience caused.