Where did you see these comments Jon?
Gatso was there there on Saturday and he said the game had only 5 dealers, the rest of the tables were self dealt (this was for a £5 RB afternoon tourny), game started late, and at one stage they tried to squeeze 11 runners onto a table until it was pointed out they should be opening another table. There were approx 80ish runners ... still not bad for a first Saturday tourny really ...
It is only the first week though, bound to be teething problems with staff etc. They may not have anticipated the amount of runners for that particular tourny. Cannot comment on pit games as not been there yet.
Time will tell as with anything, hopefully things will settle down and we have a good casino in the South East which we have been crying out for for ages.
Failing that, there"s always pick-pocketing to fall back on