Yeah, I"m back in.
Spoke with Talk Talk again on Wednesday, only advised for "tight" players well practiced in the art of patience, health warning for loose aggressive. 2 calls one outgoing 45 mins and one incoming 30 mins.
Both with Indian call centre. Lady 1, insisted on going through process of checking line, software, router etc and would not listen to me trying to explain that this was not a problem with my broadband but a national problem with Talk Talk with their ip addresses. She eventually concluded it was my BT router and that I should contact BT.
I asked her to escalate the call - she refused - I insisted she escalated the call or otherwise I would leave Talk Talk and cite her as being the reason. Spoke with her manager who was not aware of the problem with ip addresses but thanked me for informing him.
He told me that he would get "advanced level 1" to call me within 10 mins and they did. The chap tried to sort out my router but accepted that there was nothing wrong with it so he passed me to "advanced level 2"
This lady told me that she was aware of the problem effecting many customers and many websites. She checked my details and told me that she would get an engineer to manually reset my ip address on the network, and that it would take between 24 and 48 hours.
24 hours later it was sorted.
If only Lady 1 had been told about the problem the call would have taken 5 mins.
Don"t know if it was sorted as a result of these calls or as a result of the call I had on Sunday.
If yours is still not working call Talk Talk broadband and tell them that there is a lady in "advanced level 2" who knows all about it.
Good Luck.
