Wow, not a happy thread and i can see why.
I have had a very much worse experience recently with a large compnany.After all of the complaining in the world, firstly [polite to more serious] onto threatening to take my business elsewhere. I eventually ended up coming back to (B.T.) as the company that i was giving my new business to(Sky B/Band n phone), gave me three different quotes and could not confirm to me just what i would be paying a month. They hung up on me twice, even though i was new business as my mac code suggested i was now a customer with an account number. Is this really how we are to live our lives.
There has got to be a position here(market) for a site with.......proper and unbiased opinions who to steer clear of. Should the masses get involved, we could see the likes of(remember the old emails) ie don"t use Texaco for petrol until they reduce prices dramatically. Then don"t use Mobil etc...........until we decide what to pay for fuel.
Unfortunately this won"t count in this instance until everybody stops playing on W.H. This would be hard to enforce as, e.g. i do not have probs at the moment, and it is very hard to have people follow you because of your unfortunate experience when it does not affect them. The same company as i mention above(Sky) have given lifetime freebies to a member of my family for letting them down. I will not go there though, for they could not sort out a new account and i felt that the future did not bode very well for me. Therfore i stuck with the devil i know, not great business sense, but what are you gonna do, huh?
