Another problem could be if you"re not able to create a new account. You have to know that the general network policy is to limit all players to three poker accounts registered with the Boss Media Poker Software! ( Error code 117 ) If you reached the limit that Boss Media allow, you will not be able to create any further accounts from your computer.
You have to create an account from another computer (with a different IP) and after that, logging in from your own computer and playing. Maybe a helpful suggestion if you have the same problem.