APAT 10th Anniversary Season - Online Discussion Thread

[Chipaccrual]

6pm starts again for Online Mains. Really think you should rethink that.
Do people really want to spend six hours playing a £28 tournament?

I"ll leave that one up to the players to comment on John.  It"s a fair question.  Bear in mind there"s a very decent bit of added value in those comps this season.

[Chipaccrual]

Will there be still be sats for the £82/£110 APAT National Events?

The £82 APAT National Buyin will be satellite Step 4, so you can satellite to win one of those seats from either 25p, £5 or £30.

You can then use a step 4 token to either enter an APAT National Event, play a live Vegas Package satellite on a Sunday or continue up the online satellite tree to go for a Vegas package online instead.

Lots of options, and the tokens will last all season, so you can accrue different step tokens as and when you have the time to play online.

[CincinnatiKid]

Was hopeful to be able to play some APAT Events again.

15:00:02 : AgentStuart M: Unfortunately you can only be a member of our online casino if you live within the UK

[STRETCHY74]

6pm starts again for Online Mains. Really think you should rethink that.
Do people really want to spend six hours playing a £28 tournament?

I"ll leave that one up to the players to comment on John.  It"s a fair question.  Bear in mind there"s a very decent bit of added value in those comps this season.

in one word yes

[Des]

Was hopeful to be able to play some APAT Events again.

15:00:02 : AgentStuart M: Unfortunately you can only be a member of our online casino if you live within the UK

Really sorry to hear this Achim.  It"s becoming so difficult to find a suitable partner in this respect with the European regulatory situation as it is.  We"ll have to tempt you to come over for our UK Team Championship in Blackpool - that would be outstanding.  

[pokerpops]

6pm starts again for Online Mains. Really think you should rethink that.
Do people really want to spend six hours playing a £28 tournament?

I"ll leave that one up to the players to comment on John.  It"s a fair question.  Bear in mind there"s a very decent bit of added value in those comps this season.

in one word yes

I don"t mind the potential 6hr duration but would prefer a 7pm or even 8pm start, particularly during the summer months.

[KarmaDope]

Slight problem.

I downloaded yesterday, and made my £25 deposit today. When I signed up I gave them my Grosvenor Casinos Membership Number. Noticed last night that I had a free £20 for casino, which is nice.

On this page http://www.apat.com/index.php/grosvenor-poker/ it says that deposit £25 or more and I get the following:

200% match of up to £700

·         1 x £5.00 Grosvenor tournament ticket

·         20 x 25p Grosvenor tournament tickets

·         £10 worth of free spins on our High Society Slot

·         350 Knockout Points that can be used to buy into any tournament (worth £10)

·         £20 Bonus to play on any Casino games (if you're new to grosvenorcasinos.com and have a Grosvenor Casino Membership Card)

I got the casino bonus but that"s it. No tickets, no points, no deposit bonus. I have played a raked hand even though it doesnt say to do so.

[Chipaccrual]

Slight problem.

I downloaded yesterday, and made my £25 deposit today. When I signed up I gave them my Grosvenor Casinos Membership Number. Noticed last night that I had a free £20 for casino, which is nice.

On this page http://www.apat.com/index.php/grosvenor-poker/ it says that deposit £25 or more and I get the following:

200% match of up to £700

·         1 x £5.00 Grosvenor tournament ticket

·         20 x 25p Grosvenor tournament tickets

·         £10 worth of free spins on our High Society Slot

·         350 Knockout Points that can be used to buy into any tournament (worth £10)

·         £20 Bonus to play on any Casino games (if you"re new to grosvenorcasinos.com and have a Grosvenor Casino Membership Card)

I got the casino bonus but that"s it. No tickets, no points, no deposit bonus. I have played a raked hand even though it doesnt say to do so.

No reason why you shouldn"t have received the tickets and points Adam.  Can you drop Grosvenor customer services a message and see if they can look into it for you ?

[KarmaDope]

Slight problem.

I downloaded yesterday, and made my £25 deposit today. When I signed up I gave them my Grosvenor Casinos Membership Number. Noticed last night that I had a free £20 for casino, which is nice.

On this page http://www.apat.com/index.php/grosvenor-poker/ it says that deposit £25 or more and I get the following:

200% match of up to £700

·         1 x £5.00 Grosvenor tournament ticket

·         20 x 25p Grosvenor tournament tickets

·         £10 worth of free spins on our High Society Slot

·         350 Knockout Points that can be used to buy into any tournament (worth £10)

·         £20 Bonus to play on any Casino games (if you"re new to grosvenorcasinos.com and have a Grosvenor Casino Membership Card)

I got the casino bonus but that"s it. No tickets, no points, no deposit bonus. I have played a raked hand even though it doesnt say to do so.

No reason why you shouldn"t have received the tickets and points Adam.  Can you drop Grosvenor customer services a message and see if they can look into it for you ?

If I could find Live Help, I would.

[Denis67]

Can you play Grosvenor on an iMac?  

[Chipaccrual]

Can you play Grosvenor on an iMac?  

At the moment it"s Windows only.

A mobile/mac version is very much in the pipeline.  I"ve been given a rough timeline, but these things obviously can move depending on developments, but we"re talking about the first quarter of our season 10, fingers crossed

[Denis67]

Cheers Leigh I"ll look in from time-to-time for any updates.

[Chipaccrual]

Slight problem.

I downloaded yesterday, and made my £25 deposit today. When I signed up I gave them my Grosvenor Casinos Membership Number. Noticed last night that I had a free £20 for casino, which is nice.

On this page http://www.apat.com/index.php/grosvenor-poker/ it says that deposit £25 or more and I get the following:

200% match of up to £700

·         1 x £5.00 Grosvenor tournament ticket

·         20 x 25p Grosvenor tournament tickets

·         £10 worth of free spins on our High Society Slot

·         350 Knockout Points that can be used to buy into any tournament (worth £10)

·         £20 Bonus to play on any Casino games (if you"re new to grosvenorcasinos.com and have a Grosvenor Casino Membership Card)

I got the casino bonus but that"s it. No tickets, no points, no deposit bonus. I have played a raked hand even though it doesnt say to do so.

No reason why you shouldn"t have received the tickets and points Adam.  Can you drop Grosvenor customer services a message and see if they can look into it for you ?

If I could find Live Help, I would.

They have a 0800 number with a UK based customer support team.

Grosvenor Casinos Contact Us Page

If you do need to get in touch with us about any matter, we are proud to have a completely UK-based call centre. 

Our Customer Service team are highly trained and dedicated, so you'll always be confident of speaking to someone locally who knows about all aspects of our services.

Our helpdesk is open from 8am until 11.59pm, 7 days a week and you can call 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. (Please note calls to or from our contact centre may be recorded for training and quality purposes).

Alternatively you can email: support@grosvenorcasinos.com or write to:

Grosvenor Casino
Customer Services
PO BOX 70695
London
SW1P 9ZR

Please also tell us if there is a problem as we want to put things right for you as soon as possible.

[CincinnatiKid]

Was hopeful to be able to play some APAT Events again.

15:00:02 : AgentStuart M: Unfortunately you can only be a member of our online casino if you live within the UK

Really sorry to hear this Achim.  It"s becoming so difficult to find a suitable partner in this respect with the European regulatory situation as it is.  We"ll have to tempt you to come over for our UK Team Championship in Blackpool - that would be outstanding.  

Thanks Des, appreciate! I think G is a great partner with good value for our community. If it"s possible I"ll definitely come over.

[Chipaccrual]

Live chat appears to be back up and running now

Grosvenor Live Chat