Online Sign Up Bonus

[Chipaccrual]

If anyone has any issues with their signup bonuses from Grosvenor, please post your name and poker alias on this thread and I will do my best to escalate and resolve the issue.

Just to clarify though, this is the order you need to complete your registration so everything should be triggered automatically.  If you don"t do it this way, I can"t guarantee I will be able to help.

REGISTER an account - HERE

DOWNLOAD the software - HERE

CREATE a poker alias by logging into the software

DEPOSIT at least £25 on your first deposit - HERE

PLAY at least one NLHE real money cash hand (Any stake)

LOGIN for a second time


This should trigger all of the APAT/Grosvenor sign up bonuses, tickets, points and free spins.


Thanks,


Leigh

[MAIR]

Mary Kivlin and poker alias is Mairs - no bonuses have been activated.  Thanks Leigh

[AAroddersAA]

I got a £20 casino bonus funds, which is now £40 real money :-) so obviously happy enough whatever

The page seems to suggest there are other things we should get. Not too worried either way tbh but if I have the option for free stuff I will have it. Might be missing the following going by the signup advert

1 x £5.00 Grosvenor tournament ticket
20 x 25p Grosvenor tournament tickets
£10 worth of free spins on our High Society Slot
350 Knockout Points that can be used to buy into any tournament (worth £10)

Poker Alias is

[nosey-p]

The only bonus i seem to have is a 40 pound which i have to work through in 40p segments. Dont have any of the above tickets, knockout points ect

IfAndWhen  

[Sugar_Free]

The only bonus i seem to have is a 40 pound which i have to work through in 40p segments. Dont have any of the above tickets, knockout points ect

IfAndWhen  

Same here

[Chipaccrual]

I got a £20 casino bonus funds, which is now £40 real money :-) so obviously happy enough whatever

The page seems to suggest there are other things we should get. Not too worried either way tbh but if I have the option for free stuff I will have it. Might be missing the following going by the signup advert

1 x £5.00 Grosvenor tournament ticket
20 x 25p Grosvenor tournament tickets
£10 worth of free spins on our High Society Slot
350 Knockout Points that can be used to buy into any tournament (worth £10)

Poker Alias is FishyFish999

Hi Steve,

Apparently you need to deposit, then play one cash hand and all bonuses should be triggered.


Leigh

[Chipaccrual]

The only bonus i seem to have is a 40 pound which i have to work through in 40p segments. Dont have any of the above tickets, knockout points ect

IfAndWhen  

Needed to be a £25 deposit, but Grosvenor are going to sort the bonuses for you shortly.

[nosey-p]

The only bonus i seem to have is a 40 pound which i have to work through in 40p segments. Dont have any of the above tickets, knockout points ect

IfAndWhen  

Needed to be a £25 deposit, but Grosvenor are going to sort the bonuses for you shortly.

thanks Leigh, thought it said 20 or i would have deposited 25

[Chipaccrual]

The only bonus i seem to have is a 40 pound which i have to work through in 40p segments. Dont have any of the above tickets, knockout points ect

IfAndWhen  

Same here

Is yours going to be a deposit issue aswell Matt ?


sugarfree, right ?

[thinsy147]

Can I get the bonus with an existing account that I haven"t used in a long time?

[Chipaccrual]

Can I get the bonus with an existing account that I haven"t used in a long time?

If you haven"t used your account for a long time then it was probably on iPoker, so you will need to download and setup new details on Microgaming, so follow the instructions.  Can"t promise the bonuses will trigger, but you never know.

[thinsy147]

Can I get the bonus with an existing account that I haven"t used in a long time?

If you haven"t used your account for a long time then it was probably on iPoker, so you will need to download and setup new details on Microgaming, so follow the instructions.  Can"t promise the bonuses will trigger, but you never know.

Followed instructions, opened up old account on web page, downloaded poker, set up NEW alias, deposited money, played (and lost) one hand of poker on a cash table............ No Bonus  

[Chipaccrual]

Can I get the bonus with an existing account that I haven"t used in a long time?

If you haven"t used your account for a long time then it was probably on iPoker, so you will need to download and setup new details on Microgaming, so follow the instructions.  Can"t promise the bonuses will trigger, but you never know.

Followed instructions, opened up old account on web page, downloaded poker, set up NEW alias, deposited money, played (and lost) one hand of poker on a cash table............ No Bonus  

Can you login for a second time, and if nothing there let me know your alias and I will ask the question.

[thinsy147]

Can I get the bonus with an existing account that I haven"t used in a long time?

If you haven"t used your account for a long time then it was probably on iPoker, so you will need to download and setup new details on Microgaming, so follow the instructions.  Can"t promise the bonuses will trigger, but you never know.

Followed instructions, opened up old account on web page, downloaded poker, set up NEW alias, deposited money, played (and lost) one hand of poker on a cash table............ No Bonus  

Can you login for a second time, and if nothing there let me know your alias and I will ask the question.

Alias: thinsy

Thanks Leigh

[MintTrav]

Haven"t played on Grosvenor for ever. Downloaded the new software and tried to log in under the most likely username and password which, to my surprise, worked first time, although I hadn"t registered on the new platform. They have clearly managed a more effective transfer than some others who moved platform in the past - Betfair and DTD come to mind.

Didn"t get any bonuses, presumably because I"m regarded as an existing player. I"ll just have to manage on the £221 that must have been sitting there these last few years. Might never have found that if APAT didn"t switch.