Betfair Poker and the move to the Ongame network

[duke3016]

When I first used the Betfair software it was slightly lumpy and wouldn"t function properly. I rang the helpline and they said it was because my PC wasn"t brand new and super-fast. Once I clicked the "Older Computer" option it worked fine (well, better)... will the new software require any more computer "muscle" ?

PC

Recommended hardware:

   * Processor: 2 GHz Pentium processor
   * Memory: 1 Gbyte
   * Graphics card: 4 Mbyte
   * Hard drive: 20 Gbyte
   * A sound card.

[ian.ski309]

Thanks Ger, I think I might be struggling for Memory -for the computer, as well as my own !  

[Chipaccrual]

[Mikeyboy9361]

Lol, a winning formula!

[Paulie_D]

Yeah...I was checking the tanks this morning and they were all missing...then the server went down!

Looks like it"s back up as I"m receiving updates.

[EDIT] Nope..it"s down again. I"m sure it will be back....s**n!  

[furnesspoker]

LOLZ that has made my day

[gerry5421]

Betfair Customer Services Joined: 22 May 02
Replies: 705 26 Jul 10 18:06    
As part of our upgrade to Betfair Poker 2, Betfair Poker will be unavailable on Tuesday 27th July between 06.00 and 11.00 GMT.

After this, all players will be able to automatically upgrade and play on Betfair Poker 2.

For more details on the new features being introduced as part of Betfair Poker 2, as well as details of our $500k Launch Party promotions, please see https://poker.betfair.com/upgrade (please note that the poker website will also be unavailable during the upgrade). If you have any issues upgrading to Betfair Poker 2, please contact out Helpdesk.

You can track the status of our launch of Betfair Poker 2 at http://service.betfair.info/.

See you at the tables,

The Betfair Poker Team

Betfair Customer Services Joined: 22 May 02
Replies: 705 27 Jul 10 10:48    
We are slightly delayed in our launch this morning but our new betfair Poker 2 is coming very soon.

Betfair Customer Services Joined: 22 May 02
Replies: 705 27 Jul 10 12:19    
We are so pleased so many of you want to try our new product. Usually we see the load increase much later in the day. We had a gradual scale up plan for launch in line with our normal load during a normal poker playing day. With so many of you keen to see our new product we are experiencing a much higher load than anticipated this early in the day. We are looking to increase our load capacity therefore as soon as possible.

We appreciate your patience.

Thank you. 

[AMRN]

tried http://service.betfair.info/ but it appears to be a dead site

Do we have to download new client software, or does that happen automatically? I tried opening BF client, but it just hangs.

[gerry5421]

managed to get it going once , but down again , one thing i noticed was a screen asking me to change my alias as it wasnt available anymore ,never managed to complete the change though as it crashed ,i take it if this happens we will need to notify of new name for APAT purposes.

[gerry5421]

tried http://service.betfair.info/ but it appears to be a dead site

Do we have to download new client software, or does that happen automatically? I tried opening BF client, but it just hangs.

should update itself ,i had deleted and downloaded again ,after many attempts ,but its still having problems with HTTP1 errors ,poker page on betfair is intermitent as well

[gerry5421]

update from BF

Please note that the same load issue on the upgrade (see our Betfair Customer Services "upgrade" thread) is also affecting access to our website when players try to upgrade their account. Our steps to resolve the load issue will also solve this. To reiterate, we expect this to vastly improve in the coming couple of hours. We will continue to post updates as we get them. In addition, refreshing the upgrade page repeatedly will not help you as much as retrying every couple of minutes.

[gerry5421]

I guess we just have to be paient, lol we should be good at that !!!

[Jon MW]

tried http://service.betfair.info/ but it appears to be a dead site

Do we have to download new client software, or does that happen automatically? I tried opening BF client, but it just hangs.

Given that they"re changing it over today

I"m not going to go on to the site at least until tomorrow - I think it"ll save a lot of hassle that way

[snicholson-dn@hotmail.co.]

When I click on my usual shortcut to open Betfair poker is gets upto installing 2of3 updates then decides "hmmm I cant be bothered, im gonna make you wait another 5 minutes to p**s you off!!"and then gives me some error message.

[AMRN]

well I"ve got so far - the old software has been removed and the new software installed. Now when I type in my account details and password, it gives me a message saying a new window has opened into which I must input some account info..... but the window is blank....