OK first time i have seen a problem but since both me and deb had a prob tonight then this 888 site is truly not to be trusted
Firstly Deb got busted on the LAST hand of the APAT Glasgow qual rebuy period.
It asked her if she wanted to rebuy...yes
then she hit the add on button
but only ended up with 3000 chips. rebuy was 1500, add on 3000
so she should have had 4500 chips, not 3000
text file in HH confirms she asked for a rebuy + addon.
not the first time we"ve heard last hand rebuy/addon problems i dont think?
Secondly I finished 7th for $4.80, but didn"t get paid. The money is not the point, but the principle is. There"s around $30 of buyins that should have been paid out to the final table. It"s robbery not to pay it out. The online cashier confirmed nothing was paid to me but cannot do anything about it - it has to be reviewed by a supervisor.
With all the weight of other evidence this 888 crowd really need to sort their software out.
Here"s the bullcrap I received in response to my own gripe of the two:
Dear Andrew,
Thank you for contacting us here at 888poker. My name is Mitchell, of the 888poker support team and I will be assisting you today.
Andrew, this e-mail is in regards to your query, regarding the "APAT Scottish National Live Event Satellite" you played in but have not received the correct pay-out for the said tournament.
Andrew, after a review of your account and your game history it has been noted that you did place 7th in the "APAT Scottish National Live Event Satellite" but there was no pay-out for this particular tournament as this is a Satellite tournament and you can only win a seat into the step up tournament which you did not.
I do sincerely apologise for any inconveniences this may have caused and should you have any more queries or questions please feel free to contact us again.
If you require further assistance in this or any other matter, please feel free to contact us.
Kind regards,
Mitchell J.
Member Support Representative
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and here is my rather reserved reply:
OK Mr Mitchell J. You"ve just made me extremely MAD!!!!!
Please see attached (I figured you might try to pull the wool over my eyes) - don"t steal players funds. Make sure you pay out all the other guys too.
Shame on 888 poker. You are not worthy of the support of our APAT organisation which is built on trust.
(attached was the screenshot of the lobby which I took just in case some moron called Mitchell J. tried to tell me I was wrong)
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Our other satellites all generated minor cash places this week - did those guys get paid out I wonder??