Where is my medal?

[ThePiranha]

Hi, i came first in the walsall qualifier for the uk championship in manchester, so i email the support team telling them i wont be able to make it as i am busy that day. The competition takes place and they deal out all of the medals for the qualifiers but i hear nothing from the support team.

As well as this i email them telling them i wont be able to make it so i presume that my tournament buyin will be refunded. But i have heard nothing, i have emailed them 3 times now and still nothing.

Help Please

[APAT]

With the OnLive and Regional events taking place the weekend after the UK event, we have not got to refunds or medals yet.  All emails are responded to but they may have been classified as spam by your service provider.  Please remember that it was your choice not to attend Manchester and collect your medal, so you will have to be patient while we get to your despatch.  

[Jon MW]

Any ETA on the seat refunds for those who couldn"t play?

Or does it depend which of the different methods of payment are chosen?

If it does make a difference, what is the quickest refund method likely to be?

(I don"t want to change mine from cheque, but in future it might make a difference if I know whether a different type is quicker)

[APAT]

The quickest type will always be direct to a visa credit or debit card when the seat was purchased via direct buy in. 

All cheques need two signatories and that takes additional time to organise.  There is considerable work involved in this area, which is why it can drag on; particularly when there are other events in and around the same time. 

From the Welsh event onwards I am seriously considering offerning a credit for a seat at the next / future event to all players who cancel.  This would become a condition of entry and cut our financial management and related costs considerably.

[Swinebag]

like this idea

Tourney credits - makes perfect sense for regional winners who cant make it

[Jon MW]

I like this idea also.

As I have already mentioned elsewhere, it"s these early national events that I can"t get to rather than not wanting to get to and I"m sure there are many others who will end up in that situation. A credit for a seat at a future event sounds like a great solution to many problems.

[kinboshi]

Will it have an expiry date?  For example, will it have to be used within the same season?

[APAT]

It would be more appropriate to offer the credit against the next four UK based events of similar entry value.  That should give plenty of choice in terms of dates, event and location.  It would also ensure any players receiving a credit towards the end of the season are able to redeem against the early events of the following season also.

[Jon MW]

It"s good for me - but in a wider context I would hope that there remained an option for a refund for those who only wanted to play the Regionals and not the Nationals, so as not to exclude anybody from the APAT regionals.

[texfitz]

ok i"ll set the ball rolling.

I qualified for Cardiff at Newcastle. Looking forward to attending, but may not be able to do so. If i was to be offered a seat into the next national in Edinburgh i would gladly give up my seat NOW, therefore creating another happy clickfester tonite. I would hate to have to wait to confirm my availability until the new year whilst keeping someone on the edge of their seat for a lengthy period of time.

so how about it Des ? maybe it"s too early to be implemented but if this is likely to happen then i will give my seat up now

dave

[ThePiranha]

yeah i think this is a great idea

Des, instead of going to the hassle of refunding me, i would 100% prefer having a seat in cardiff instead as i can make that comp. I hope that you consider this as the best way forward, im sure nobody would disagree

[Geo]

Another option which I have mentioned before is not to take the money for the seat from the prizepool but to pay direct to the qualifiers.

There are 2 possible options from here:

1. They confirm that they are going to take the seat and pay directly back to the Casino for forwarding as normal....or:

2. Prior to the clickfest the link is sent to all qualifiers from the Regionals to have 1st refusal.

I think this may well be easier than the added hassle (and costs) of refunds.

Although on the face of it a credit system seems a good idea, what happens if a large number of qualifiers deliberately don"t take their seats for say Cardiff or Edinburgh simply because they would rather play the national at Dublin which is very popular.

This then reduces seats available to non qualifiers in the clickfest.

Not trying to upset anyone, just trying to help the administrators find a more manageable solution.

Ps.... see you in Cardiff.

Geo

[APAT]

Another option which I have mentioned before is not to take the money for the seat from the prizepool but to pay direct to the qualifiers.

There are 2 possible options from here:

1. They confirm that they are going to take the seat and pay directly back to the Casino for forwarding as normal....or:

2. Prior to the clickfest the link is sent to all qualifiers from the Regionals to have 1st refusal.

I think this may well be easier than the added hassle (and costs) of refunds.

Although on the face of it a credit system seems a good idea, what happens if a large number of qualifiers deliberately don"t take their seats for say Cardiff or Edinburgh simply because they would rather play the national at Dublin which is very popular.

This then reduces seats available to non qualifiers in the clickfest.

Not trying to upset anyone, just trying to help the administrators find a more manageable solution.

Ps.... see you in Cardiff.

Geo

A good suggestion Geo, but I do not have enough confidence in every casino to accurately complete and communicate this process.  Lets give the credit route a try to see whether it can work.

[APAT]

yeah i think this is a great idea

Des, instead of going to the hassle of refunding me, i would 100% prefer having a seat in cardiff instead as i can make that comp. I hope that you consider this as the best way forward, im sure nobody would disagree

Accepted.  To confirm and for our records, please send an email into customer@apat.com.

[texfitz]

does that apply to me also please, decline Cardiff and have Edinburgh token as i can deffo attend that